Returns and Exchanges
Returning and Exchanging Products
Pants can not be returned
or exchanged due to reasons of hygiene. If you are not sure about
your pant size, please contact our customer service before purchase.
Bras can be returned or exchanged within 14 days from receiving the
order. The returned item must be re-saleable: unused and clean, and
with all product tags on. Pack the item in the box in which you
received it. Contact our customer service at firstname.lastname@example.org to receive further instructions about returning the order. We will also ask your IBAN account number to which compensation of your item will be payed after it has been received. You can return or
exchange the product free of charge.
You can send us the underwires from your used Fly My Damsel bras, and we will use them to make new bras. On average the wires last longer than any other bra parts, and their re-using saves natural resources which would be used to make new wires. Used underwires will be washed and sent to our factory in Nepal were they will be reused, or they will be utilised in Finland for product development. From sending us the used wires you will get a 5€ discount to our webshop to cover the expenses and trouble of sending the wires. Please send us the underwires by mail to address: Fly My Damsel Tmi, Paatsamatie 6 B 19, 00320 Helsinki, Finland. Attach the wires for example to firm paper to prevent them from breaking the envelope, and add a note about the model and size of the bras, and your e-mail address, to which we will send the discount code.